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HHGregg Complaint - What a joke
HHGregg Complaint

HHGregg Complaint

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What a joke


Bought and paid for a W & D about $1500.00. Took time off work to wait in my 3 hour window. They came, delivered the products. The dryer door was supposed to be hinged on the Left. They are set at the factory on the right. When I questioned the driver he tried to tell me I was wrong, that the door was already switched, and in essence I don't know my right from my left. He did, with an attitude, switch the door hinges. Then they left. I discovered they delivered the wrong dryer. I call the warehouse immediately, confirm with the warehouse that the dryer in my house was not the one on my delivery ticket. The clerk said she would contact the delivery team. An hour and a half later she called back and again confirmed I had the wrong dryer. She asked me if I wanted to just keep the one they delivered and they would credit my purchase??? Seriously??? I asked her to have the one I bought and paid for delivered the same day and she refused, stating that the delivery crew was too far away to come back, I said not my problem, just have them come back, I was laready home and not going anywhere. They refused. Then she said they don't deliver on Wednesday, wouldn't guarantee me a time on Thursday, so now I have to sit around on Saturday waiting for them to show up. I NEVER heard... gee Mr Buyer, we are so sorry this happened, all I heard was "unfortunately, we can't. We can't come back with what we promised, we can't come the next day, we can't guarantee you a time on Thursday, blah blah blah. This is on top of the delivey failure back in July. We bought (and again paid for) a brand new $2500.00 refrigerator to be delivered on August 1st. We set this up in June as we were having a new house built. The home closed on July 31st, we called a few days before to guarantee our delivery to be told that since we didn't take delivery within 30 days they sold and delivered our PAID FOR fridge to someone else, and oh by the way that is now on back order! I'm serious, I can't make this stuff up. So 3 days later, they bring me a loaner, leave it in my garage and 10 days after that I finally get the fridge I ordered and already made payments on. We had to scramble with all of the food from our fridge since we didn't have one as expected, had to use a cooler for a couple of days and ended up throwing quite a bit of food out because you can't keep food cold in Ohio in August with a cooling device of some sort. HHGregg 's delivery service reminds me of the old Aamco commercial where monkeys would beat on a transmission with plastic baseball bats. Thats how I picture the warehouse operations at HHGregg. Sooo, we are done with HHGregg. We are planning to buy an additional TV for the basement, but will most likely end up at Best Buy. I wonder what the Ohio Attorney General's Office of Consumer Affairs would think of a company selling the same product twice to 2 different buyers?


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