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HHGregg Complaint - No refund still on defective return
HHGregg Complaint

HHGregg Complaint

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No refund still on defective return


I purchased a TV online as a birthday gift for my mother (free shipping and no tax so it was a great deal), but the savings was not worth the hassle since. It arrived defective, a black square with white circles in the middle of the screen. Hhgregg has a no hassle return guarantee and it couldn't have more simple. They initiated the return, UPS picked it up and gave me tracking information. The TV was received and signed for on April 15, 2015, it is now May 6, 2015 and I have not been credited still. I have called them twice now And wrote to them once. The first time I was told that the Rep needed to look into it, confirmed my phone number and would return my call that next day. Then I wrote an email 4 days later and I have not even gotten a generic automated response from them. I called again a few days ago, was told it was being processed and should credit by yesterday. Still no credit. It should not take as long as it has and there is Zero concern for their customer's experience. Horrible company and if we never get a physical store location in my state, it will be too soon. This is only my second purchase from this place but definitely my last.


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