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HHGregg Complaint - Horrid Customer Service 61in DLP - Mitsubishi 61 DLP/ 3YR ESP
HHGregg Complaint

HHGregg Complaint


Horrid Customer Service 61in DLP - Mitsubishi 61 DLP/ 3YR ESP

So we have purchased many appliances and electronics fron HHGregg so decided to pick up a 61 in. Mitsubishi DLP when they were on sell. We ended up spending a little under 3000.00 and purchased the 3 YR ESP for the TV.
Well this was purchased March 13, 2008 and today it went nutso and actually looked as though our TV was in Jail.
We called he local HHGregg who said it wasn't a store problem and to contact Corp Service and warranty who then told us they would send someone out in a week.
A freaking week?? So my husband calls me to tell me whats going on so I call the store and spoke witht he manager and explained that we have been loyal customers, purchased the ESP for this TV which is LESS than a yr old and we should have a replacement if we are having to wait a week. She tells me only the corporate office cold issue "loaners" and to contact them before 4pm. This was at 3:40pm today. So I promptly caled and waited on hold till 4pm! I guess they were waiting to see if I'd hang up so they could go home for the weekend without dealing with me...wrong!
I was then told my TV wasn't old enough to have a loaner issued and that it was still under the manufactor warranty and the ESP issued by HHGregg wasnt in effect. Fine, then stand behind what you sale to your customer because we are FAR from happy about being without a TV for a week because thi 11month old piece of crap took a dump!
No go..she said it's not HHGregg's fault and they do stand behind their products, but apparently not!
I will NEVER again purchase another item from them and you should also think twice before buying anything there..unless of course you like crappy products with an even crappy service dept and customer relations dept!

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MPB01 says: (8 years ago)
I sent an e-mail to the BBB of Central Indiana (Indianapolis, IN about HHGregg and the warranty company. You can see my whole story about my 65" DLP purchased in 2007. After the complaint was filed HHGregg authorized the warranty company (GE/Assurant) to give me a new TV (same style) or Cash. I took the cash and got $1600 towards a new TV. Get the BBB involved you will get results. Also consider the BBB in Los Angeles and file a complaint about Mitsubishi. They know those DLPs are crap and will also respond to a BBB complaint.

bdean09 says: (9 years ago)
This is what happened to us but with a Samsung 61 in DLP. Bought it in Dec.26 2007 and it went out Feb 2009. We are having to wait 3 months before we get our replacement and HHgregg did nothing to help us with our problem the manager "Stan" wont even return our calls. They never offered to help in anyway said it is a warrenty issue and GE will have to take care of this. I will never purchase another item from this company again. They do care about the customer after the purchase so ALL BEWARE!!!!!!

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