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HHGregg Complaint - HHGregg Warranty - HHGregg Warranty
HHGregg Complaint

HHGregg Complaint

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HHGregg Warranty - HHGregg Warranty


I purchase a 5 years plan for my Samsung refrigerator and it's making noise, sometimes loud. The noise comes and goes and not constantly but it's loud. I call them Saturday April 18 and the person said that only when the noise is available they will be able to help me. So they said call back when it start making noise and they were 24 X 7 operation. I call back that Sunday morning at 12:05AM and no one answer and call back 5 times afterward but still no answer. Finally the person or whatever system you all use turn off the phone because a message cam on saying that the Verizon user is unavailable. So that along made me angry.

I just call back today April 19, Sunday at 2:45 PM and the person said that since it making intermitting noise they could not do anything. The problem have to be constantly. After complaining she said they were sending my complaint to the President team and someone would call me back. If HHGregg cant honor the service agreement then why sell them to customers. Please do not buy any warranty from them because trying to get help is troublesome.


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