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HHGregg Complaint - HHGregg Extended Warranty Issue - Presidental Team - LG dishwasher
HHGregg Complaint

HHGregg Complaint


HHGregg Extended Warranty Issue - Presidental Team - LG dishwasher

In April 2013 I purchased a LG Washer, Dryer, Refrigerator and Dishwasher from HH Gregg. I also bought their 5 year Premium Service Plan for each appliance. This five year plan is advertised to cover 'No Lemon Guarantee'. The dishwasher needed to be repaired within the first year and this repair was covered by the Manufacture. Since early February 2015 my dishwasher has been out of order. When I first called the extended warranty company to request service the service company they assigned to the claim never contacted me and after 5 days I ended up contacting them in order to schedule the repair. It was two weeks after my initial call before the machine was repaired. Minutes after the machine was repaired I turned it on and the same fatal error (FE) appeared on the control panel. I called the repairman who was still on my street. He had another look and said it needed different part. After another two weeks and many calls they came to fix the machine. This time I ensured that the machine was given a test run before he left and I am glad I did. The machine was now leaking. I was told it was a faulty replacement part so they would have to order another. It was now March 27th and my dishwasher was still not working and I was moving out of my house and I had tenants moving in. The warranty company have a customer service team called the Presidential Team who are supposed to help you if you are having problems with their service. It took me getting very angry before they would transfer me. The Presidential Team said that if the machine was not fixed by Thursday April 2 they would replace the machine. They came out on April 2 and repaired the machine. On April 20 the tenant notified me that the dishwasher was no long leaking but it was making a screeching sound. On April 29 they came to repair the machine, said it needed a new motor but it was ok for them to use it while they waited for a new part. On April 30 the tenants tried using it and smoke started coming out of the control panel. On May 1st at 9.30 am I reported the problem but asked if I could please speak to somebody in the Presidential Team because I feel this machine is definitely a lemon and if not they should take some responsibility for their poor workmanship/service by their agents. I was given a ticket # 5878920-00-WDB and told a representative would contact me within 4 hours or next business day. This did not happen. On May 5 I called to complain that nobody has contacted me and finally got transferred to a member of the Presidential Team. I have to wait until the machine is looked at again by one of their agents before they will do anything. I would not recommend anybody to purchase the extended warranty plan for HH Gregg and thank goodness I have not had problems with my other appliances. For four months now I have been just trying to get a dishwasher fixed and they have no consideration for the customer's time. They tend to tell you very often that they understand but they never do anything to actually show they do. Just to speak to a member of the Presidential Team I had to get angry and this isn't right.

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