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HHGregg Complaint - 2 months later still don't have what I paid for... - ElectroLux, Samsung
HHGregg Complaint

HHGregg Complaint

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2 months later still don't have what I paid for... - ElectroLux, Samsung


Bought a complete Electrolux kitchen suite as well as new Samsung Washer and Dryer from Murfreesboro HH Gregg in Jan. They were great to deal with until the first delivery attempt. It took 3 initial attempts to get the first set of appliances in. Unfortunately, the stove and fridge were both damaged. Next delivery got a good stove but had to go through 4 more fridges to get one not damaged. When we finally moved in the washer wouldn't work on first attempt. HH Gregg washed their hands of it since it was over 30 days from when they delivered it. Never mind it took them 45 days to get me undamaged appliances. Now waiting on Samsung to come fix the washer that has never worked for going on 2 weeks now. HH Gregg customer service line told me "I just need to understand that appliances are different than TVs and I should expect these kind of issues" WOW what customer service.... Then my sales rep yells at me on the phone and told me I was being impossible to deal with when I told them I wanted a service tech to come fix it the next day. Sorry I spent over $7K and still don't have what I paid for 2 months later. Think I probably been too nice...


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