HHGregg Reviews and Complaints

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HHGregg Reviews

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  • hhGregg/New stove oven doesn't work



    Have Called Samsung numerous times. Talked to two different managers..Samsung says one thing and managers say another. Now trying to deal with cooperate. We have been dealing with this for 4 days so far. I just wanted someone to come out and check it because the manager said 9 out of 10 gas stove oven have to have some kind of adjustment because of the way they come from factory. They do not have repair people anymore it has to come from appliance brand person. Ours is Samsung. They are impossible and do not deviate from the script they are reading. No one has the ability to think... More...
    (Repair Services)
    lynnypenny53's Picture   lynnypenny53    0 Comments   Comments
  • Broken Maytag microwave



    hhgregg is unfair and nothing more than a scam. It has no real service department and refuses to pick up and replace a Maytag microwave that after one day began emitting a burning smell along with a very loud noise.They insist on sending Maytag out which will take two weeks from my original delivery date to check to see if they can order parts and fix rather than sending someone out from hhgregg to give me a working microwave. I paid for a working microwave, not an inferior product that doesn't work in one day.I am canceling my stove and dehumidifier which I had also ordered from them.... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Baloney19803's Picture   Baloney19803    0 Comments   Comments
  • No refund still on defective return



    I purchased a TV online as a birthday gift for my mother (free shipping and no tax so it was a great deal), but the savings was not worth the hassle since. It arrived defective, a black square with white circles in the middle of the screen. Hhgregg has a no hassle return guarantee and it couldn't have more simple. They initiated the return, UPS picked it up and gave me tracking information. The TV was received and signed for on April 15, 2015, it is now May 6, 2015 and I have not been credited still. I have called them twice now And wrote to them once. The first time I was told... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    ausmanj's Picture   ausmanj    0 Comments   Comments
  • HHGregg Extended Warranty Issue - Presidental Team



    In April 2013 I purchased a LG Washer, Dryer, Refrigerator and Dishwasher from HH Gregg. I also bought their 5 year Premium Service Plan for each appliance. This five year plan is advertised to cover 'No Lemon Guarantee'. The dishwasher needed to be repaired within the first year and this repair was covered by the Manufacture. Since early February 2015 my dishwasher has been out of order. When I first called the extended warranty company to request service the service company they assigned to the claim never contacted me and after 5 days I ended up contacting them in order to... More...
    (Repair Services)
    Fimcbrien's Picture   Fimcbrien    0 Comments   Comments
  • HHGregg Warranty



    I purchase a 5 years plan for my Samsung refrigerator and it's making noise, sometimes loud. The noise comes and goes and not constantly but it's loud. I call them Saturday April 18 and the person said that only when the noise is available they will be able to help me. So they said call back when it start making noise and they were 24 X 7 operation. I call back that Sunday morning at 12:05AM and no one answer and call back 5 times afterward but still no answer. Finally the person or whatever system you all use turn off the phone because a message cam on saying that the... More...
    (Miscellaneous)
    rayyunix's Picture   rayyunix    0 Comments   Comments
  • HH Gregg delivery issue



    Hello, We bought six LG appliances from HHGregg. When they delivered the fridge they had to take the handles off to get in the door, but only removed two of the three. When they tried to come in the doorway, they hit the freezer handle and then decided to remove the third handle. After removing plastic they opened doors showed me the inside which was ok. After they left we spotted a small dent near bottom of right fridge door. We called our salesman who told us to call this complaint number. More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    pauli's Picture   pauli    0 Comments   Comments
  • Complaint - Warranty Service



    We called for samsung washer service on 2/22 due to drain pump was detached/broken while washing. They gave Best Electronic, Tech came on 2/24 checked & said parts will be ordered ASAP & will get on Sat. We called Mar.2nd to check, said NO parts yet. called Best Electronic twice on the 3rd, NO one answer,left msgs but NO calls were returned. Called HH Greg's warranty plan tel.said parts arrived. Spoke w/ Tech & sched to come on the 4th from 6-10 pm. NO show, he called at 10 pm & said worked late, need to re-sched on 5th at 6-10 pm.Called today (5th Mar) at 5 pm to... More...
    (Repair Services)
    Sebab's Picture   Sebab    1 Comments   Comments
  • store wont accept my debit card



    I went into store to pay off my account of 1900.00 ,this was a 60 inch tetvision that I had purchesed. The store would not accept payment with my debit card. Idid not have my check book and in this day and age it is rediculious to pay with cash ( the manager told me to pay in one of those to methods) I left pissed, I made a special trip to pay them and they did not accept my payment, I am done with them. There was another customer there complaning about the same thing More...
    (Credit Cards, Finance, Banks)
    omill400's Picture   omill400    0 Comments   Comments
  • HHGREGG



    I want to know where my rebate is!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Been waiting since June 20th of last year. Have called 4 different times and been promised delivery within 10-30 days. been given a tracking number that takes you to a site where "NOT FOUND ' is the only thing that pops up! Really!!!!! What's going on? I have bought a 70 inch TV, a double-oven stove, refrig and microwave from them and the latest my curved 65 in TV. Had trouble with my 70 in. TV and Sharp resolved the trouble in no time with a new set. when microwave broke after 2 months I called HHGREGG... More...
    (Advertising)
    CHACHY's Picture   CHACHY    0 Comments   Comments
  • What a joke



    Bought and paid for a W & D about $1500.00. Took time off work to wait in my 3 hour window. They came, delivered the products. The dryer door was supposed to be hinged on the Left. They are set at the factory on the right. When I questioned the driver he tried to tell me I was wrong, that the door was already switched, and in essence I don't know my right from my left. He did, with an attitude, switch the door hinges. Then they left. I discovered they delivered the wrong dryer. I call the warehouse immediately, confirm with the warehouse that the dryer in my house was not... More...
    (Delivery Services)
    titleguy's Picture   titleguy    0 Comments   Comments
  • HHGregg refusal to honor warranty



    This company has given me the "run around" for two years on a washer and dryer that NEVER operated correctly. The first two year warranty was a manufacturer warranty. Seven technicians have been to my home to "fix" the problem, but the last technician says the whole unit has to be rebuilt. HHGregg has done nothing more than come up with excuses as to why it can not be fixed. I have settled on knowing that I will have to replace both of these items, but I will NEVER shop here again and will warn ALL of my relatives and friends not to shop here either. More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    csingleton's Picture   csingleton    0 Comments   Comments
  • Rip off cannot get money back when they cancelled my washer order



    Recently I purchased a washer on line and the day before I was to get it delivered I got a call and said they did not have anymore from a store manager and I would have to call customer service number to get a refund. Well guess what the night before I sat on hold to verify the order after 48 minutes finally got a guy to help me. He told me they don't have enough help. After the order was cancelled I called customer service they said I should get a refund in 3-5 business days and would be receiving an email confirming this guess what no email. Called again 2 days later and I asked... More...
    (Home Improvement)
  • HHGregg.com- 7" 4GB Proscan Tablet



    I have written Numerous times to this site. I work 7days a week, I help out with my family and have a paraplegic boyfriend and I rarely get time for myself, which means I wouldn't have time to call and sit on hold for so long. I called about 2-3 times and been on hold for almost 20-30min each time. I got through on two of them and got disconnected some how. So I have been trying yet again to e-mail this company. I have sent about 10 or more e-mails to this site and got not ONE response. I purchased a simple 7" 4GB proscan tablet to give to my aunt whom by the way had brain surgery... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    DebLSco724's Picture   DebLSco724    0 Comments   Comments
  • hh gregg bait and switch



    I went to the hh Gregg store at Great Northern in North Olmsted, Ohio to purchase a flat screen TV after my old one broke. When I walked into the store there wasn't a body in sight to help me. I finally had to go search for an associate. The one I did find was not too pleased to help me. He acted as if I was bothering him. His name was Rick. I found a 60 inch Sony flat screen TV that was on sale that I liked (after he tried to sell me a 3D TV which I did not want). I opted for the 1 year same as cash option. He took all my information for the credit approval and told me my... More...
    (Shopping, Chain Stores)
    thenfend's Picture   thenfend    1 Comments   Comments
  • Bottom of the Trash dump service



    Took a TV into the hhGregg Glenn Burnie, MD store three times for the same problem, 'no sound on the output sound-bar jacks'. They check it out the first time and agreed, No Sound. They gave me another TV, I asked if we should check it before leaving and the answer was 'no', I was the only one to report such a problem. Took it home and the TV has the same problem as the first. I took it back again (28 mile one way trip) and plan to leave the TV and have the replacement checked before taking it home. One sales guy in a red shirt told me I couldn't leave it but the... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    larryjjjjjj's Picture   larryjjjjjj    0 Comments   Comments
  • online purchases



    purchased a tv online from HHGregg. It said it was in stock. I never received a pick up notice so I called the store and was told it wasn't in the store and would come the next day. I cancelled the order because it was a gift. 2 hours after purchasing. The guy told me it would take 24 to 48 hours to get my money back on my debit card. 3 days later I called customer service and they told me the order was never canceled. They informed me it would take 7 to 10 more business days to get my refund. False advertising caused this issue. I never would have ordered it if it wasn't... More...
    (Miscellaneous)
    karengayle's Picture   karengayle    0 Comments   Comments
  • Unusable Toshiba Chromebook



    Long time customer, all the TV's in the house were bought at hhgregg. Yet, the Toshiba 13.3 Chromebook, after a mere 7 months, is unusable: endless crashes, lost pages, difficult to share documents or to view them, and unable to get popular apps like iTunes, Word, cooking ,and practically every app I tried to download, "is not supported by Chrome". The alternative from the Chrome shop is is not equivalent. Thinking the crashes might be caused by loss of drive storage, I tried to install the 100GB of Google Drive storage included and advertised on box and on laptop. For a... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    8quantum's Picture   8quantum    0 Comments   Comments
  • HHGregg Do not stand behind no lemon policy in extended warranty



    We purchased a Whirlpool refrigerator in Oct. 2013 and started having problems in Feb 2014. We have had it serviced for the same problem 4 times with the 5th time going to be on 11/20/2014. Their No Lemon Guarantee states "If we can't fix it, we'll replace it. If your covered product requires more than 3 repairs for the same problem, or if the product is deemed uneconomical to repair, then we'll replace it." They refuse to replace it. we paid over $2100 for this refrigerator and $249.99 for the 5yr extended warranty that they will not honor. Needless to say I will... More...
    (Shopping, Chain Stores)
    angelapier's Picture   angelapier    0 Comments   Comments
  • HH GREGGs



    I purchased a 60 in tv and it states on the paperwork that they will set in place hook up one cable box and one device etc. This service was billed and stated on my extended warranty and the delivery guys refused to do it. It has been a week and 3 different people have posed as the STORE MANAGER in order to assist me in person...This is very poor business and why I don't like using dept stores. Hopefully the corporate office cares enough about their online reputation to resolve this More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    uofmstudent's Picture   uofmstudent    0 Comments   Comments
  • HHGreg extended warranty on my sony TV



    I bought a sony 55 inch Bravia 3years ago almost to the date today. A little over 2 months ago the tv stopped working. It had power but would not turn on. I called their customer advice number and was directed to the warranty company. So far so good. They told me a service company would be in touch with me the next day. A week later I received a phone call to set up a appointment to look at it. They did not have any available time slots for over another week. Once the service company finally arrives ( not in the 4 hour time slot I was told) they had no idea what the error code was that... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Mgraff118's Picture   Mgraff118    0 Comments   Comments
  • Misleading/False Advertising



    if you have a H.H.Gregg appliance store in your area PLEASE be aware of their MISLEADING and very possibly FALSE advertising practices EXAMPLE: I purchased a washer and dryer pair from them Sunday for my youngest daughter for $599.99(remember this amount) which was on sale on page 3 of their weekly ad, they also advertised 6,12 or 24mo no interest if you used your H.H.Gregg charge card, and in my case $50 gift card and extra 5% off if you spent more than $497.99 which I did, they refused to Honor the 5% saying either the washer or dryer had to be above $497.99...... NOWHERE in their ad... More...
    (Advertising)
    Tipton's Picture   Tipton    0 Comments   Comments
  • HHGregg Premium Service Plan Misleading



    Purchased an Onkyo receiver 3 years ago along with the 5 Yr Premium Service Plan. Receiver sound went bad and initiated claim with Warrantech (Administrator of the plan) for instructions for repair. 3 days later they called and told me to contact the repair company and ship the unit to them for an estimate/repair. I requested a "Pre-Paid Shipping" label as stated in the sales brochure. Was told they do not provide shipping to the repair facility and refer to the "Terms and Conditions" of the contract. Contacted HHGregg Corporate and received the run-around for a week... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    rhoffman51's Picture   rhoffman51    0 Comments   Comments
  • HHGregg Beyond Disappointed with Laptop



    My wife and I went to HHGregg for the first time in our lives and were initially very pleased with the experience. After the salesman helped us choose a laptop, he also sold us a Microsoft Office key, a rocker/recliner, and a store credit card. My wife and I left the store that day with the intention of becoming life long customers. Unfortunately, when the laptop arrived, it was awful. Fresh out of the box, the keyboard was unresponsive, the touchpad mouse frequently freezes, the computer is slower than the cheap laptop I bought six years ago, and the Microsoft Key didn't work... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    TedFroats's Picture   TedFroats    0 Comments   Comments
  • Horrible HHGregg Warranty- Don't Buy!



    I purchased an LG Dryer with a 5 year extended warranty. I called for service and two days later a service company called for the repair. The company they picked is based in Plantation, FL and they said they would have to service the day they said in the time alloted they have (3 hours) with no flexibility what so ever as they come to Miami, Fl (20 miles) just once a week! So I have to miss work because the alloted time is mid day (12-3) They better fix it that day! Very poor service. Will not buy anything from them again never mind a warranty for a couple hundred dollars. More...
    (Repair Services)
  • Improper installation



    Bought Samsung 65 inch TV and had hhgregg delivered and installed the tv. Now, I am unable to get the pedestal off of TV because of hhgregg messing up the install. I was asked to take the TV to the store where I bought it from and they said, they cannot fix it and that Samsung will have to fix it. Samsung tells me that since hhgregg installed it, they need to take care of removing the pedestal. I want hhgregg to take the responsibility of cross threading the screws and have their tech support/installation to address this issue. More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • HP laptop with 4 year Premiun withplus ADH



    After FOUR Months nothing was done they used the excuse of Windows eight. The basal is still broken the software restore to factory defaults did not fix it or the mouse pad. I had no hope in it fixing the basal or the mouse pad that had stopped working before install of windows eight. No one would listen to me about the problem they had it for four months and did not fix anything just give me a hard time! HH Gregg store told me they would take care of it a total of four times that I went to store, but they were no help. Their extended PSP plus ADH is no very good. The company they sent it... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    rgftwayne's Picture   rgftwayne    0 Comments   Comments
  • Selling HIGHLY FLAMMABLE furniture



    We purchased the furniture and left the tags on them. We did this because we wanted to be sure we were keeping it. When we went to take them off, we read them. It said, WARNING! FLAMMABLE! Not did it go on to say it is highly flammable, but will give off toxic gas. I contacted HHGregg immediately. They said, unfortunately, we were out of the 30 return policy. We have 3 small kids and furniture that tells us to make sure our smoke detectors are in proper working order. The tags have more warnings than care and instructions. More...
    (Furniture)
    alphamfdawg's Picture   alphamfdawg    0 Comments   Comments
  • 2 months later still don't have what I paid for...



    Bought a complete Electrolux kitchen suite as well as new Samsung Washer and Dryer from Murfreesboro HH Gregg in Jan. They were great to deal with until the first delivery attempt. It took 3 initial attempts to get the first set of appliances in. Unfortunately, the stove and fridge were both damaged. Next delivery got a good stove but had to go through 4 more fridges to get one not damaged. When we finally moved in the washer wouldn't work on first attempt. HH Gregg washed their hands of it since it was over 30 days from when they delivered it. Never mind it took them 45 days to get... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    JayM's Picture   JayM    0 Comments   Comments
  • Pensacola Fl store



    Yesterday my husband and I went to HHGregg to settle an insurance claim on a laptop we purchased for our son a few years prior. We bought the extended warranty that the HHGregg salesman suggested we get when we purchased the computer. Long story short between the salesman and the warranty agency we were extremely misguided on exactly what the $400 extended warranty covered. And we were infuriated with HHGregg as well as the warranty agency. We were about to take our money and leave and NEVER EVER deal with HHGregg again when 2 employees by the names of Joshua Barnhill and Jonathon came over... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
  • TV Delivery and Setup/Removal of old TV and Stand



    Last Friday we purchased a new LED TV and stand from HH Gregg in Indianapolis, IN. The salesperson advised us that we could not have it delivered for set up until today 2/5/14. The salesperson was suppose to have the old TV and stand picked up at the time of the new deliery and installation. Only the set up technicians arrived (we were only given 20 minutes warning) to be ready after a 10-12 inch snow fall last night so of course the court, drive way and sidewalk were not in very good condition. Thanks to the salesperson and the Ops Manager for the Indianapolis store we did not... More...
    (Delivery Services)
  • Credit account adds to intinity theft



    Have have been a credit customer for two years, with excellent credit rating. I recently purchased two TV's and added them to my current credit account. Your sales rep got my name, current account number (with GE) then ask for my SSN which GE already has, I was also ask to show my drivers licenses & he recorded my drivers lic number.....This is TOO much info to give to a sales person. Your accounting system must be outdated ...HAVE YOU HEARD IF IDENITY THEFT?????This is an example of how it happens. Bottom line you lost a good customer... More...
    (Dry Cleaning, Laundry)
    lakerr1's Picture   lakerr1    0 Comments   Comments
  • hhgregg whirlpool refrigerator down again



    I have owned this refrigerator since 2012 on august 29th. A few months ago the compressor went out and I called to schedule service. I bought the 5yr extended warranty. They scheduled the service for three weeks out then when the guy came of course he had to order parts so it was another 3 weeks to fix it. Then finally I had a working refrigerator again. Now it went out again on 30 September and they have scheduled service three times. First time the place called said I was out there service area so I called back and they said sorry but they found another guy. They scheduled with him and he... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    adeego's Picture   adeego    0 Comments   Comments
  • hhgregg whirlpool refrigerator



    I bought a whirlpool refrigerator in Aug 2012 and bought the extended gaurantee. About 1400$ I'm waiting for second time for a repair. First time they came out they had order parts so out for 1.5 months. Now same problem but waiting on a call back to schedule service from there service people. It's been two weeks. So we will be looking at about another month at least. One yr and broke for 3 months out a yr. I would recommend to all to stay away from hhGregg. I am a service tech personally and I went to 750 jobs last yr. I will tell every customer about my experience. I want this... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    adeego's Picture   adeego    0 Comments   Comments

HHGregg Reviews By Product

 

HHGregg Comments


chingbong says: (4 months ago)
 0
On their website they clearly indicate a 30 return policy with a few exceptions but their receipts state 14 days. 14 days is not mentioned anywhere on the website for any product. The 14 days is on a stock receipt so it applies to any and all item. So which is true.....14 days. Whey do they leave 30 on the website if it is not their intent to deceive ?

Statistics show that with a 30 day return policy, about 70% of returns come between day 15 and 25. Once must assume. they use this dishonest method to deceive customers. They are not members of the BBB so the only avenue to call them on this dishonesty is to file suit and they know most people won't

Do not expect them to respond to emails as it is my experience that they simply do not. If you try to call their customer service number, it has a panned response that says the number is receiving a high volume of calls (no matter the time of day) and the wait is 10 minutes. This is not true either as I have waited over an hour without anyone answering the line.

This company was once reputable but no longer. Stay away.



SaneSoul says: (6 months ago)
 0
• This is absolutely, positively, the WORST business I have ever had the displeasure to work with. I purchased a TV in Nov. of 2013, then, in Dec. of 2014, 5 weeks after the manufacturer’s warranty expired, TV died. I wasn’t concerned since I bought the extended warranty. As it turned out, after a month in the repair shop, it was decided that the cost to repair the TV was more than it was worth, so they decided to buy it out from me at a depreciated value, and give me a store credit to Hhgregg. So in effect, the extended warranty did not do as the as the salesman promised. I’m out a TV, with a fraction of the cost reimbursed to me at a store that I will never do business again, and the money spent on the TV was wasted since it could only be applied to my original purchase. It was in effect for only 5 weeks, and seeing how they handle customer relations, there is no way I will ever do business with Hhgregg again.



monikataylor31 says: (8 months ago)
 0
monikataylor31

I'm still paying on a computer that I have was supposed to be paid off in three months. every time I make a payment it seem my bill would go up. they said that there system works differently then others store. when you finance with them it is crazy high do not do business with these people. please killing me with these payments. I never missed a payment and on time. I got the floor model on the floor not really new. and was supposed to be 993 . but with the tax it came to 1100.69.
but if I payed it off in three months it I would only pay the 993 and every time I payed, I payed over and my bill never went down. I went down there and they said that they would have to e-mail the store manager. and that they would get back with me. they never did. my bill was going up and not down. and still waiting. please people if you want to save money go some place else don't wait your time here.



DOTHA12 says: (10 months ago)
 0
I BOUGHT A RECLINER IN OCT 2013 IN THE SPRING OF 2014 I BEGAN TO NOTICE TINY FLAKES OF BLACK MATERIAL ON MY CLOTHING AND MY BODY.
THE MYSTERY WAS SOLVED WHEN I JUST WIPED MY HAND OVER THE COVERING AND FOUND THE SOURCE OF THE FLAKES WAS THE UPHOLSTERY ITSELF DISINTAGRADEING . UPON FURTHER INSPECTION I FOUND THE "LEATHER" WAS SEPERATEING AND PEALING FROM THE BLANKET OF MATERIAL IT WAS ATTACHED TO.
THEY SENT A TRADESMAN TO INSPECT THE MATERIAL AND AFTER HIS REPORT MIRROWED MINE THEY OFFERED TO RECOVER THE RECLINER WITH THE SAME MATERIAL THAT HAD FAILED. I ASKED WHAT WOULD HAPPEN IF THE MATERIAL FAILED AGAIN, THEIR ANSWER , IF I GET IT REPLACED I WILL HAVE TO PAY FOR IT.
NO ONE EVER RELATED TO ME THAT THERE WAS A DANGER THAT THIS MATERIAL WOULD FAIL, I UNDERSTAND THAT THINGS HAVE A CERTAN LIFE TIME BASED SOMEWHAT ON THERE USE BUT FOR THIS TO FAIL WITH NOT MUCH USE AT ALL,
IS NOT SOMETHING ANYONE WOULD EXPECT WITHOUT BEING WARNED.
I AM NOT AN UNREASONABLE MAN , BUT I AM FEELING AS IF I HAVE JUST BEEN MUGGED!
I WILL NEVER BUY NOR RECOMEND ANYONE TO DDEAL WITH SUCH AN UNRELIABLE BUSINESS AS YOUR'S
KENBERRY300



jwga says: (1 year ago)
 0
Bull shit deals with a lousy extended warranty with a lousy management for the extended warranty, just thieves and full of lairs....hope nobody will deal with them and their extended warranty contractors.



chieftbird says: (2 years ago)
 0
We purchased a Samsung washer and dryer with a warranty. Our washer stopped working four days ago and we called the service center for repair. We live in a major metropolitan area of the country and they are unable to locate any repairman to service our washer. This means to me that I bouight a five year service policy which is not serviced in my area and thus was worthless from the very begining and should never have been sold to us. I am very unhappy with this company and will never deal with them in the future. Word to the wise, do not purchase service agreements with hhgreg!



zzzmix1 says: (3 years ago)
 0
WE went in to hh greg on black friday to look at a fridge. The salesman was well informed
about the product. My first question was can we get the sale price if we do not buy today?
the salesman gave we his name and phone number and said he would take care of the
price when we made purchase. We called on Monday morning to make the buy and were
told salesman was off. We called again on Tuesday and were told the salesman was off. We called on wednesday and were told the salesman would we in after 1:30. I went to the store to make purchase and he told me the product would cost 400.00 more. After
reminding him of his offer to match the sale price he said that he could not.
So I made the purchase and the real problems started. told the salesman that we had
a large builtin subzero that had to be removed. He said that it would take 2 delivery
crews and he would have to charge 240.00. On the day of delivery only 1 crew showed up. They took one look at the old fridge and got in the truck and left. I called the store
and of course the salesman was not there. I talked with the manager who told me it
was a problem with their delivery people. He said he wouldcall back. After 1 1/2 hours
I called him back and he told me that he was still on hold with his delivery people.
I got the phone number of the delivery people and called them. About an hour later the truck and 2 delivery people came back. They removed the old unit and got it out of the
house . At this point another truck with 2 more people showed up. The old fridge was
out of the house and the new one was in but not hooked up. At that point the first crew
left and the 2nd crew hookup the water and power. HH GREG charged me 240.00 for
this. If this is a "FAMILY" company they should get their act together.



pcoffey says: (4 years ago)
 0
I purchased a GE dishwasher from hhgregg just over a year ago. after about 4 months it stopped draining water so I called for a service call. When the service was scheduled the guy called me and said he was in the neighborhood and should be there in 30 minutes. He never showed, That was a half a day off work. The following week we got it rescheduled, the guy came out and said he had to kill the power to the dishwasher, so he killed the power to the whole house. He could not figure out how to turn it back on, so we had to call an electrician to turn it on. $150.00 and another half a day off work. Another service technician finally came out and got the dishwasher to work, another half a day off work. about 3 or 4 months later the dishwasher stopped pumping the water out again. A service technician came out and said he had to order a part, another half day off work. The technician got the part and fixed the dishwasher, another half day off work. About a week before Thanksgiving, the dishwasher stopped pumping water out and hhgregg was called. They informed us that GE was now responsible for the repair of the dishwasher. The GE technician was contacted and a service call was schedule for the day before thanksgiving, another half day off work. The technician called the house 30 minutes before his scheduled arrival time and stated that he had priority calls and was not going to respond. We have informed GE and hhgregg that they now need to either replace the dishwasher or refund our money. They have refused to do either and said they had to send another technician to see what the problem was. With all the time taken off from work and pay lost we could have bought another dishwasher. I informed hhgregg that I would picket their store until they replaced the dishwasher, they said go ahead. Last Sunday i spent 4 hours outside the Mall of Georgia Store with a sign that read, " I was ripped off by hhgregg". I intend to be back this weekend with the same sign.



Adonism2 says: (5 years ago)
 0
I bought the Mitsubishi 65 inch DLP from HHGREG in 2007. I thought this would be a very nice tv for my family room. The first tv they delivered in the box did not work so they returned it to the store and brought a diferent one out. That shoulda been my red flag. 3 days later they brought different tv out. Less than a year I replaced the bulb. HHgreg sent a company out to add a air flow sensor out for the defective tv. Since then I replaced the bulb 6 times. THIS BRAND TV SUCKS!!!



flabob says: (5 years ago)
 +1
Why are half of the comments sponsored by Best Buy? seems they are putting negative comments to bad mouth hhgregg, Best buy is the worst about ripping ppl off. like 20% restock fee what a joke and at least the ppl at hhgregg know what they are talking about not some punk kid talking out of his butt!!!



flabob says: (5 years ago)
 0
Why are half of the comments sponsored by Best Buy? seems they are putting negative comments to bad mouth hhgregg, Best buy is the worst about ripping ppl off. like 20% restock fee what a joke and at least the ppl at hhgregg know what they are talking about not some punk kid talking out of his butt!!!



nvaslav says: (5 years ago)
 0
I have the most horrified expirience shopping at HHGreg. I could write book about it. To make it short just a one exmaple: I have to exchange my oven and they mistakenly charged me extra $199 for Extended Warranty plan (PSP). When I asked to put credit back on my HHGreg card, they told that they can do it only when oven arrives and they get invoice. After my oven has been delivered I called manager to ask to out credit $199 on HHgreg card. Manager was vey bisy talking to me. Then girl called e and told me that since they did not have an information on my HHGreg card she issued check and I will recieve my money back in a 10 business days. I do not knwo whether I get my check back or not yet. This is only one small example.
I would recommend no one no one shop at HHgreg. There are a lot of other places which do much better job.



saleen54 says: (5 years ago)
 0
Warning. Was scammed at hhgregg store by employee. I entered the store after reading that they had 24 month interest free financing on purchases over 397. After talking to the sale person I was informed to get the 24 months on tv's you had to spend 999 or more. So I did. Then I get a my statement from the CC company and they say 24 months on all purchases 397 or more. Long story short I call the hhgregg store where i purchased the products and that is correct 397 or more on ALL STORE ITEMS. I am returning both tv's tomorrow because they only wanted to give 50 dollars of my 1500 dollar bill for their employees mistake. Employees work of commision so it doesn't surprise me some will tell customers different things to get more money in their pockets. Please watch if using there financing.



swish43 says: (5 years ago)
 0
I personally went in to try and purchase a washer and dryer. After telling me they would be able to have the pair delivered to me the next day, I filled out a finance form to purchase the product. They then informed me that they do not know when they would be able to deliver the products. No estimate whatsoever. They then completed a credit card in my name WITHOUT my permission. I have reported them to the Better Business Bureau and filled fraud on my credit. I cannot believe that they would do this. They wouldn't even give me my personal information back. I suggest no one go to this store! They have caused me such a hassle...‎




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